ACCOUNT MANAGER EXCELLENCE

February 5-6, 2019
St Louis, MO
Embassy Suites by Hilton St. Louis Downtown
610 North 7th Street, St. Louis, MO 63101

$799 Member; $899 Non-Member

Account managers can make or break client relationships, and they are key to building a strong business portfolio. Are you an Account Manager looking for some more tools for your “toolbelt”? Could your Account Managers use some formal training? If so, this course is for your or for the Account Managers on your team.  Learn from leading industry experts Ken Thomas and Ben Gandy from Envisor Consulting.  They have years of industry expertise that will leave attendees feeling confident and energized to tackle the challenges in the new year.


 During the Account Manager Excellence workshop, you will learn:

  • How to manage the clients
  • How to sell
  • How to manage the crews
  • How to manage the work

If you have any questions regarding the event, please contact Lisa Wood.

Agenda

Day 1

8:30 AM - Kick Off
  • General Introduction
  • Course Introduction
    • What is Account Management?
    • General Overview of Roles
  • People Buy the Why/Leadership
    • Individual Differentiation
    • Being Authentic
    • Operating with Purpose
10:00 AM – Break

10:15 AM – Personality Profiles
  • DiSC
  • Understanding the language of others
11:15 AM – New Client On-Boarding
  • First Impressions are Lasting Impressions
  • An intentional approach to starting strong and managing change
12:15 PM – Lunch

2:00 PM – Customer Service
  • Extra Mile Service
    • Keys to Customer Service Excellence
    • What can we do to differentiate ourselves? Learning from great Customer Service Organizations
  • Service Recovery
    • Strategies and Tactics for Service Recovery
    • Turning failures into opportunities
  • Partnerships
    • Advancing relationships
3:30 PM – Break

3:45 PM – Round Tables
  • Group Discussions: commitments to specific actions or changes
4:15 PM – Summary and Close

Day 2

8:30 AM - Kick Off
  • Ice Breaker
9:00 AM – Upselling Solutions
  • How to identify, qualify and present enhancement solutions to increase loyalty and top line growth
10:15 AM – Break

10:30 AM – Start Clean Finish Clean
  • Process Flow
  • Labor Management
11:30 AM – Lunch

12:15 PM – Effective Site Visits
  • An intentional approach to guaranteeing Safety, Quality and Productivity
1:00 PM – Break

1:15 PM – Learn Production Principles
  • Introduction to lean
  • Three Element of Work
  • Seven Forms of Waste
  • Work Planning
2:30 PM – Break

2:45 PM – Time Management
  • Time Management is Self-Management
3:30 PM – Round Tables
  • Group Discussions: commitments to specific actions or changes
4:15 PM – Summary and Close

Speakers:

Between Ken Thomas and Ben Gandy, they’ve owned and managed multiple landscape industry companies, large and small. They’ve managed accounts and account managers, trained crews and trained trainers. They bring practical, simple and usable tools, ideas, strategies, and tactics to put managers in a position to succeed.

Ken Thomas has had a 30+ year career in the landscaping industry as a landscape business owner and as a consultant. Through his experience, he has learned the best practices and systems of thriving landscape operations.

 

Ben Gandy’s lean production expertise is unparalleled and he has been to virtually every landscape market in the US implementing lean on a cultural and practical level. With a passion for operations, systems based management strategies, and lean thinking, Ben is positioned to guide others in pursuit of their vision.

Program Champions




Landscape Management

 

What people are saying...

member-testimonial

"Learning about the importance of communicating from the inside out and understanding our purpose and cause enlightened me to see sales opportunities from a totally different perspective. Our company is currently using the onboarding process and it has made a huge impact on our customers as well as all of our team. Hearing additional comments and suggestions for this process from others attending the workshop was a big help. On a personal level, one of the most important things to me was the reminder to occasionally work on developing my vision."
— Richard Lowther with Crabapple Inc.

"I've been in the industry for 25+ years and I've had the honor in working with Ben Gandy and Ken Thomas in the past and learned many things while doing so. After being out of touch with them for 20 years, I realize they have the key tools for educating account managers on ways to help them manage accounts and by showing you different ways to become more efficient and help them see the value in the account managers role."
— Travis Henderson, Outdoor Expressions

"Ken and Ben do an amazing job of passing along years of knowledge and experience in a way that is easy to take in. You come away eager and motivated to get back to work and start putting it to good use."
— Luke Wixo, Weller Brothers