When it comes to getting and keeping customers, customer service is more important than quality, and even more important than price. Market-leading companies consistently differentiate themselves by providing an extraordinary customer experience, and account managers are the people who deliver that experience. In this one-of-a-kind seminar, industry leaders Ken Thomas and Ben Gandy share insights and industry best practices required to master the account manager role.
In this specialized workshop, account managers will learn how to:
1. Develop high-level client relationships and successfully onboard new clients to ensure long-term success.
2. Identify, present and close more landscape enhancements, while delivering services on-time and on budget.
3. Win greater customer loyalty, increase retention, improve productivity, boost sales and generate higher profits.