Bookstore FAQs

Books

  • NALP does not invoice – payment must be made at the time of the order.
  • NALP will accept 3rd party shipping (such as a Fed Ex or UPS shipping account). There will be a $6.00 handling fee applied to the order.
  • NALP is happy to provide quotes for your order – please call during business hours to receive a quote.
  • NALP has a 30-Day Money-Back Guarantee – please make sure all returns are on orders placed within this time. A 10% restocking fee will be applied.

All Colleges, Universities, High Schools, Career Centers are given NALP member pricing. Please call during business hours to place your order if it is not reflected for you at checkout.

Shipping

  • Orders are shipped UPS Ground unless noted otherwise.
  • UPS will not ship to PO Boxes, please make sure to provide a street address.
  • If you would like to pay additional for expediated shipping please call the bookstore to place your order over the phone.
  • Shipping/Freight costs are calculated according to total weight of the order. There are no shipping/freight costs with any electronic item.

30-Day Money-Back Guarantee

If you are not satisfied with your purchase, we will refund your money, less shipping/handling and a 10% restocking fee.

Return/Refund Policy

All returns should be sent to the NALP Bookstore Fulfillment House.

BrightKey, Inc.
Attn: NALP Receiving
1780A Crossroads Drive
Odenton, MD 21113

Bookstore Contact

NALP Bookstore
12500 Fair Lakes Circle, Suite 200
Fairfax, VA 22033
800.395.2522 p
703.322.2066 f
info@landscapeprofessionals.org

FAQ's

Do I need an NALP account to login?

The NALP Bookstore is open to NALP members and non-members alike. You will be prompted to create a login in order to complete an order through the website but do not need to be a member to create a login.

What type of payments do you accept?

Our website accepts all major credit card. If paying by check, please mail to:

NALP Bookstore
12500 Fair Lakes Circle
Suite 200
Fairfax, VA 22033

NALP does not invoice, payment must be made at the time of the order. To place a phone order please call 800-395-2522.

How can I tell if my order was successful?

Once you have submitted your payment information you will a confirmation page indicating that your order was successful. You will also receive a confirmation email outlining your purchase.

How do I receive my electronic products?

All electronic products, whether purchased separately or with other products, will be delivered by a download link in your confirmation email. You may also access all of your electronic products by navigating to www.landscapeprofessionals.org/MyAccount. If you are having issues receiving or opening the link please contact the NALP Bookstore at 800-395-2522.

Do you ship to locations outside the United States?

Yes, the NALP Bookstore does ship to locations outside the United States. Please make sure when placing orders through the website to click on “UPS International” from the Shipping Method dropdown which will appear on the checkout page. There will be an additional shipping fee for International orders.

How do you calculate taxes for my order?

Sales tax is only calculated for any order being shipped to the commonwealth of Virginia (6%).

How do I make changes to or cancel an order once it has been submitted?

Orders are sent to our distribution center twice daily. Most orders, depending on product availability, are shipped within 24 hours. If you would like to change or cancel an order, please contact the NALP Bookstore at 800-395-2522 and they will determine the status of your order and try to assist you. If your order has already been processed it can still be return for credit. (Please see our Refund Policy)

How soon can I expect to receive my order?

Orders are shipped from our distribution center located in Odenton, MD via UPS Ground (unless otherwise noted when placing your order). Most orders are shipped within 24 hours (business days only) depending on product availability. Next Day and Second Day orders can be arranged, depending on when the order is placed, by calling the NALP Bookstore at 800-395-2522.

How can I find the book I am looking for?

NALP Bookstore provides two main ways you can find the product you are looking for.

  • Browsing: You can look at all the products by selecting “Go” on the top Search Bar.
  • Searching: You can search for products using keywords in the Search Bar or searching by topic by using the dropdown under Search by Topic.